All orders are dispatched within 1-3 business days from our logistics centre in Sydney, NSW.

Once your order has been shipped you will receive an email with a tracking link.

*During peak sales periods and major clearance events, our dispatch times may extend to 7-10 business days*

We offer 3 shipping options within Australia:

STANDARD SHIPPING
Price: $12.99 per order
Shipping Carriers: Australia Post, Startrack, Aramex and Couriers Please*
*Please note we only use AusPost or Startrack for orders shipped to WA.
ATL: Our Standard Shipping option has Authority to Leave (ATL) marked as default.

EXPRESS SHIPPING
Price: $16.99 per order
Shipping Carriers: Australia Post Express, StarTrack and SEKO
ATL: This shipping option does not have Authority to Leave (ATL) marked as default. The postage provider will provide you with an option to select ATL either on their tracking page or by text message when they send your shipment notification.

SAME-DAY EXPRESS SHIPPING
(same-day shipping on orders placed before 2:30 PM AEST)
Price: $17.99 per order
Shipping Carriers: Australia Post Express and StarTrack
ATL: This shipping option does not have Authority to Leave (ATL) marked as default. The postage provider will provide you with an option to select ATL either on their tracking page or by text message when they send your shipment notification.
Please note: we will ensure your order goes out the door on the same business day if placed before 2:30pm however. This does not mean your order will be delivered on the same day.

Below are our Delivery Time Frames for each state and region:
(time frames are displayed in business days)

 

NEW ZEALAND

Orders to New Zealand addresses are sent via NEW ZEALAND POST for a charge of $15.99 per order. Delivery time is 3-6 business days, regional areas may take longer. Please check your emails for your tracking so you can monitor your delivery.

REST OF THE WORLD

International orders are dispatched from our Distribution Centre in NSW, Australia via AUSTRALIA POST, DHL or Aramex. Available rates will be displayed at check out. Delivery time is approximately 7-15 business days, however this time frame may vary from country to country.

Our International Shipping option is DDU (Delivered with duties and taxes unpaid).
Our shipping rate covers transport costs only and does not cover import liabilities, customs duties or taxes that may apply in the destination country.

HOW CAN I TRACK MY ORDER?

Once your order is dispatched, you will receive an email with a tracking link.

Our friendly Customer Service Team is here to help. Feel free to contact us via email if you have any questions or visit our HELP page for FAQs.
Email: sales@exoticathletica.com.au

Delivery & Orders

Please ensure your delivery address and instructions are accurate when placing your order. Exoticathletica is not responsible for re-sending orders if incorrect details were provided.

If you realise an error after checkout, contact our Customer Service Team promptly. While we’ll do our best to assist, changes cannot be guaranteed. You may also contact the courier to request an address update, but Exoticathletica is not liable for delays or lost items due to incorrect information.