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EXOTICATHLETICA TERMS & CONDITIONS 

CUSTOMISE 

All "CUSTOMISE" items are made just for you and returns will not be accepted. Please make sure you select the correct size or use your measurements to guarantee your fit. Due to these items taking extra love and time, discounts are currently unavailable on custom products. If you're shopping non custom with customised products and would LOVE to use your discount, simple place two orders which would be PERFECT as you will receive the non custom items faster.   

SHIPMENT TIMES

(M2O) These garments are made right here in Noosa QLD! Sewn and Cut one by one, to order, just for you.

All M2O items are ready to ship within 18 working days.

(7 DAY LIMITED) All 7 day Limited items are only sold for a 7 day period unless sells out prior... Ordering then closes then all orders are made and shipped within 12 days.

If an (R2W) or (M2O) product is purchased with an (7 DAY LIMITED), the longer lead time will apply... Rest assured it is well worth the wait!

(R2W) Our amazing patterns and fabrics, just made in one of our overseas warehouses! 

All R2W garments are ready to ship within 1 to 2 working days.

PRE-ORDER items are ready to ship within the dated listed on each product description. If a (PRE ORDER) product is purchased with an (M2O) or (R2W) product, the (M2O) or (R2W) products will be shipped 1st...
The (PRE ORDER) items will be shipped on the date listed in the product description. Rest assured it is well worth the wait!

**PLEASE NOTE** DISCOUNT CAN NOT BE USED ON PRE-ORDER ITEMS.

All shipment times may vary due to the fact that we make these items right here in Noosa and production issues are uncontrollable. 

ORDERING METHOD
Exoticathletica Pty Ltd reserves the right to refuse or cancel an order at any time if the order has: (a) discounts associated and is (b) deemed not for personal use. An exception may apply if you forfeit the associated discount. In this instance, a Exoticathletica customer care representative will make all reasonable efforts to contact you to arrange payment of the difference. In the event that you cannot be contacted within a time deemed reasonable by Exotic Athletica Pty Ltd or choose not to pay the difference, all monies received for the applicable order will be refunded via the original payment method. As detailed in our shipping terms and conditions, all shipping charges are based on a parcel weighing no more than 2kg (4.4lb). If your order exceeds this weight, a Exoticathletica customer care representative will make all reasonable efforts to contact you to arrange additional payment for the variance in shipping costs before the parcel is dispatched. Parcel delivery may be delayed in the instance of contact difficulties. In the event that you cannot be contacted with a period of time deemed reasonable by Exoticathletica Pty Ltd or choose not to pay the difference, all monies received will be refunded via the original payment method.

CURRENCY USED
On the Australian website (www.exoticathletica.com.au) the nominated currency used for all transactions is Australian Dollars (AUD$).
All prices displayed on the Australia website (www.exoticathletica.com.au) will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).
GST (Australian domestic Goods and Services Tax).
All Australian domestic customers and deliveries sent to an Australian delivery addresses from the Australian Website (www.exoticathletica.com.au) will be subject to Australian GST.
The rate of Australian GST is 10%.
When Australian goods are exported (sent to a delivery address outside Australia) then the GST component of the price will be removed and the export price will be exclusive of GST.

SHIPPING RATES
Exoticathletica will publish or display the current shipping rates on the websites as applicable.
Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Exoticathletica.
Exoticathletica reserves the right to change any or all of the following, at any time:
-Shipping rates charged to any destination;
-Delivery method;
-Carrier or shipping provider.

SHIPPING WITHIN AUSTRALIA
Online orders for delivery within Australia are normally dispatched via Australia Post E-Parcel Express and usually arrive within 1- 3 business days from dispatch.
Standard Shipping rates for deliveries within Australia are:
A flat Shipping Rate of AUD$11.99 applies to all Australian deliveries.
Universal Gift Cards are financial instruments, which are provided as a free service. Therefore Exoticathletica does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping within Australia.

SHIPPING WITHIN NEW ZEALAND

Online orders for delivery to New Zealand are dispatched via DHL and should usually arrive within 2-5 business days from dispatch. DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Standard Shipping rates for delivery with New Zealand are:
Shipping Rate of AUD$15 to $20 applies to all New Zealand deliveries.
Universal Gift Cards are financial instruments, which are provided as a free service. Therefore Exoticathletica does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping to New Zealand.
Exoticathletica does not accept any responsibility for customs delays, New Zealand duties or taxes that may apply; these will solely be the responsibility of the purchaser.
By confirming a purchase you are accepting responsibility for all Customs Charges incurred. You will be importing goods into New Zealand. Exoticathletica wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by the New Zealand Government.
Exoticathletica does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations and compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout. All charges are to be paid by the customer on delivery of order. Under no circumstance will Exoticathletica accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.

INTERNATIONAL SHIPPING
Exoticathletica ships to most* destinations around the world via DHL and should usually arrive within 3-10 business days from dispatch. DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.
Orders should normally arrive within 3-10 business days from dispatch.
Exoticathletica does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.
The Standard Shipping Rate to all international destinations (excluding Singapore, USA, Canada, Puerto Rico and Mexico) and is a flat rate of AUD$25 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country. This shipping charge is based on a 2kg weighted bag; therefore if your order exceeds the 2kg weight a customer care representative will contact you regarding the variance that you will be required to pay before the parcel is dispatched.
The Standard Shipping Rate to Singapore, USA, Canada, Puerto Rico and Mexico is a flat rate of AUD$30 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.
By confirming a purchase you are accepting responsibility for all Customs Charges incurred. You will be importing goods into your destination country. Exoticathletica wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government.
Exoticathletica does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender.
At its absolute discretion, Exoticathletica may elect to offer you a refund if you choose not pay any duties and taxes at time of import. If we do however, Exoticathletica will deduct any customs fees that apply to the purchase paid by Exoticathletica from the refund amount.
* DHL Exclusion countries are Ascension, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, Johnston Island, Midway Island, Pitcairn, Russia, Tokelau, Tristan Da Cunha, Turkmenistan, Wake Island and Western Sahara. These countries orders will be sent by airmail. No tracking service is available to these destinations. Please allow up to 30 days for delivery of your order, Exoticathletica does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.

DISPATCH OF ORDERS
Orders are normally dispatched within 2-10 business days of Order Confirmation as most items are made to order. If any items cannot be fulfilled from your order we will contact you via email.
If any items cannot be fulfilled from your order we will contact you via email.

ACCEPTANCE OF GOODS
On receiving the order the customer is responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Exotic Athletica Pty Ltd, as soon as possible. Please see Returns & Exchanges Policy for more information.

PRICING
Exoticathletica Pty Ltd reserves the right to change prices without notice.
All prices and orders are displayed and processed in Australia Dollars (AUD) and will include Goods and Services Tax (10% GST) for all orders being delivered within Australia.
Customers having orders delivered outside Australia are exporting the goods and therefore shall not subject to the GST and this component will be removed automatically prior to final calculation for payment.

GIFT CARDS
Exoticathletica may from time to time make Gift Cards available on the website.
Gift Cards are treated by Exoticathletica as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Exoticathletica Gift Cards are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts.
Exoticathletica Gift Cards are not considered as goods or services with a retail price and therefore:
-They do not include GST;
-They cannot be discounted and are not subject to any discounts.
Terms & Conditions of the Exoticathletica Gift Card provided by Exoticathletica Pty Ltd. These Terms & Conditions are intended to protect you and Exoticathletica Pty Ltd; and are applicable to the Purchaser and Receiver from the time of purchase until time of expiry. We are unable to extend beyond the expiry date. If you do not understand the below Terms & Conditions, or if you have any questions, please call our friendly Exoticathletica Customer Service Team on (07) 5471 0986.
Exoticathletica Gift Cards are available for purchase and redemption in any Australian based Exoticathletica owned retail store or from www.exoticathletica.com.au. Exoticathletica reserves the right to retract Gift Cards from sale at any point in time. Exoticathletica Gift Cards are valid for 1 year from the date of purchase, which is noted on the card.
Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend. Amounts deposited on to a Exoticathletica gift card are in Australian Dollars (AUD) and can only be redeemed in Australian Dollars (AUD). Any amount above $500 AUD is subject to identify verification.
Exoticathletica cannot accept cancellations on Gift Cards once payment has been processed. Gift Cards are not refundable (in part or in full or amount paid) or redeemable for cash.

RETURNS POLICY
Exoticathletica Returns Policy Exoticathletica strives to ensure that you are satisfied. We want you to love and enjoy your Exoticathletica purchase. If something isn’t quite right, please let us know.

ONLINE RETURNS
What if I simply changed my mind on products I purchased at full price? 

If for any reason you decide that you no longer want a standard item purchased from www.exoticathletica.com.au, simply return it to us within 28 days of purchase and we will gladly offer you a gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). This process excludes "CUSTOMISE" items as these items were made just for you. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Exoticathletica warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.exoticathletica.com.au. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a store credit or exchange, unless the item(s) are faulty.
Refunds, credits or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing, underwear, swimwear or jewellery etc.) unless the products are faulty.

What if I simply changed my mind on products I purchased on sale?

If for any reason you decide that you no longer want an item purchased from www.exoticathletica.com.au, simply return it to us within 28 days of purchase and we will gladly offer you a gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Exoticathletica warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.exoticathletica.com.au. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a credit or exchange unless the item(s) are faulty.

If you change your mind on any purchases labelled as ‘final sale’, including Exoticathletica Warehouse sales, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.
It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty.
Refunds, credits or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing, underwear, swimwear or jewellery etc.) unless the products are faulty.

RETURN AND EXCHANGE PROCEDURE
To obtain an exchange or return online, the items must be returned after completing the returns form located in our Returns Portal. Click here for the portal https://www.exoticathletica.com/a/returns

For any question regarding returns please contact us on sales@exoticathletica.com.au or by phone on 07 5471 0986.

Please return your items to:
Exoticathletica Returns
29 RENE STREET,
NOOSAVILLE QLD 4566

To process a return please ensure they meet our Returns Policy outlined here https://www.exoticathletica.com/a/returns

PLEASE NOTE: Exoticathletica will not be held responsible if there is a delay in delivery.
Customers will be responsible for the return shipping and handling charges.
You will need to send the original or a copy of your invoice with your order In the event that your product is lost in transit, Exoticathletica will not be held liable and therefore recommends that you send all returns via Registered Post.
We ask that you allow 7 business days from the day you return our package for your account to be credited.

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount.
There is no exchange on Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items are subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for change of mind. Gift with purchases cannot be redeemed for cash and are only available at time of purchase.

ORDER CANCELLATIONS
Orders can not be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.

LIABILITY
Exoticathletica Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website.
Exoticathletica Pty Ltd Reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

TYPOGRAPHICAL ERRORS
In the event that an item is listed at an incorrect price or with incorrect information, Exoticathletica reserves the right to withdraw an item from sale, and to refuse or cancel orders. Exoticathletica will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.