RETURNS

WHAT IS YOUR RETURNS POLICY?

You have 28 days from the date you receive your order to get your gear back to us! If it doesn't fit or you don't love it as much as you hoped, you can simply return it!

PLEASE NOTE: We cannot offer REFUNDS for any reason other than your item being faulty. If you simply change your mind you will be issued with a store credit.

If your Item is Faulty: In the rare event of a faulty item please contact us at sales@exoticathletica.com.au or on (07) 5471 0986 so we can get this sorted ASAP. We will request photos of the fault and once approved by our team ,we will pay for shipping and offer you a remake (for M2O) OR a replacement (for R2W) for all approved production faults. Please note if we cannot offer you a remake OR a replacement due to stock levels we will issue you a REFUND for the amount payed. IF FAULTY OR WORN PLEASE WASH PRIOR TO RETURNING.

If your Made 2 Measure item is wrong: Please contact us at sales@exoticathletica.com.au or on (07) 5471 0986 so we can get this sorted ASAP. We will request photos of how the garment is fitting you so our Designs Team can get your remake spot on. We will pay for shipping and offer you a remake for all approved Made 2 Measure faults.

If you've ordered the wrong size: Simply print out & fill in the Returns form linked on the returns page (below) and select option either 'exchange for SMALLER size' OR 'exchange for LARGER size'. Send the form back with your return items, EASY!!! You pay for shipping back to us, we will issue a new order number with the correct size. Once received, you will be emailed with your new order number. Please note size swaps are dependent on STOCK LEVELS at the time that the return is PROCESSED by customer service. We will do our absolute BEST to cater to your swap BUT we cannot guarantee that your new size will be available in your desired print. In the case your item cannot be swapped you will be issued a STORE CREDIT.

If you dislike the style: Simply print out & fill in the Returns form linked on the returns page (below) and select the option 'Dislike Style'.
Send the form back with your return items, EASY!!! You pay for shipping back to us and we will issue a store credit ASAP. Once received, you will be emailed with a confirmation of return and your store credit.

For our full returns policy head to our returns page

WHAT IS YOUR RETURNS POLICY?

You have 28 days from the date you receive your order to get your gear back to us! If it doesn't fit or you don't love it as much as you hoped, you can simply return it!

PLEASE NOTE: We cannot offer REFUNDS for any reason other than your item being faulty. If you simply change your mind you will be issued with a store credit.

If your Item is Faulty: In the rare event of a faulty item please contact us at sales@exoticathletica.com.au or on (07) 5471 0986 so we can get this sorted ASAP. We will request photos of the fault and once approved by our team ,we will pay for shipping and offer you a remake (for M2O) OR a replacement (for R2W) for all approved production faults. Please note if we cannot offer you a remake OR a replacement due to stock levels we will issue you a REFUND for the amount payed. IF FAULTY OR WORN PLEASE WASH PRIOR TO RETURNING.

If your Made 2 Measure item is wrong: Please contact us at sales@exoticathletica.com.au or on (07) 5471 0986 so we can get this sorted ASAP. We will request photos of how the garment is fitting you so our Designs Team can get your remake spot on. We will pay for shipping and offer you a remake for all approved Made 2 Measure faults.

If you've ordered the wrong size: Simply print out & fill in the Returns form linked on the returns page (below) and select option either 'exchange for SMALLER size' OR 'exchange for LARGER size'. Send the form back with your return items, EASY!!! You pay for shipping back to us, we will issue a new order number with the correct size. Once received, you will be emailed with your new order number. Please note size swaps are dependent on STOCK LEVELS at the time that the return is PROCESSED by customer service. We will do our absolute BEST to cater to your swap BUT we cannot guarantee that your new size will be available in your desired print. In the case your item cannot be swapped you will be issued a STORE CREDIT.

If you dislike the style: Simply print out & fill in the Returns form linked on the returns page (below) and select the option 'Dislike Style'.
Send the form back with your return items, EASY!!! You pay for shipping back to us and we will issue a store credit ASAP. Once received, you will be emailed with a confirmation of return and your store credit.

For our full returns policy head to our returns page