product FAQ

MOST ASKED

WHAT SIZE SHOULD I GET?

We ALWAYS get asked what sizes we wear so we've made it easy for you!

WHAT IS YOUR RETURNS POLICY?

If you change your mind or the product is the wrong size...

If, when your product arrives, you don’t love it you can return the product and receive a store credit or exchange through our website. Just download and fill out our returns form (or you can always use the one included with your order) and utilise the Australia post returns portal above.

30 days to return for change of mind.

 

If you’d like to return a faulty product

We want to make sure that your garment is the best quality it can be. If you believe your garment is faulty, please get in touch with our customer service team using our help widget or call (07) 5471 0986 and we’ll make it right for you!

60 days to return if item is faulty.

Other returns

All returns related to change of mind or sizing will be shipped to Exotica at the customer's own expense and will not be refunded by Exotica.

 

COVID-19 UPDATE

Message from General Manager:

On the 16th of March, we closed our office to external visitors and the public...

We had a company meeting and advised staff to start distancing themselves from others and go from work to home.

All staff now start from 8am, where their temperatures are checked before entering the building.

If their temperatures are over even slightly, they're sent home with sick pay.

All staff who have been overseas, know others who have been, are restricted from entering the building until cleared.

All staff who can't guarantee a safe social distance from the public now work at home... We currently have 5 staff working from home.

Before and after each shift, each department wipes down their workspace, metal door handles, phones, etc... with an alcohol-based cleaner made by our sister company.

We also have hand sanitizer at each station and ensure hands are washed every hour.

Our retail store has been closed until further notice.

All retail staff underwent a 2-week quarantine, and a few have now been moved to the HQ. It's just too unsafe to have them dealing with the public.

We have also been visited by the police (random check) and have been given the all-clear! YAY!

My personal number has been given to the Noosa, QLD police if any further ruling are put in place.

Our plan is to act like a big family who quarantine together! Happy Work Happy LIFE! Work to Home, THAT'S IT!

We obviously don't want to close as it would be detrimental to our community...

 

Social Distancing:

Please don't think we're not practising social distancing!

We had this cleared by the local police as we were also unsure on the QLD ruling...

All work stations are 1.5 to 2 meters apart, but with videos it gets a little tricky!

We have added Social distancing tape for an up coming workout video we're currently filming and are working hard each day to keep our community safe...

 

Before it hit Australia, it hit our Warehouses 1st:

Our warehouse first closed for Chinese new year on the 24th of January 2020.

All staff went away on holiday when the virus started spreading from the Hubei Province, which then affected the Guangdong province (where we're based).

All businesses where forced to close and only started opening again from the 22nd of February 2020.

All staff were restricted to their houses for the 14 days quarantine and had food and supplies delivered to their homes.

After successfully having 1 month closed, our warehouse had to apply for a rolling amount of staff to come back.

Each application let 20 staff in, and our warehouses were regularly checked for spread, before more workers could return with each successful application.

The Guangdong Province was only mildly affected by COVID-19 due to the tight restrictions.

We have had doctors frequent our warehouse to ensure all staff are safe and well at all times.

All staff are to maintain the highest standard of hygiene and follow all guidelines to keep all EVERYONE safe and healthy.

We have had NO cases directly linked to any of our warehouses or staff to date.

 

To find even more information: https://bit.ly/3aOtRF1

Stay safe everyone!

Wash your hands and try to stay at home as much as you can!

Our Community is currently safe and healthy x

Message from General Manager:

On the 16th of March, we closed our office to external visitors and the public...

We had a company meeting and advised staff to start distancing themselves from others and to go from work to home.

All staff now start from 8am, where their temperatures are checked before entering the building.

If their temperatures are over even slightly, they're sent home with sick pay.

All staff who have been overseas, or know others who have been, are restricted from entering the building until cleared.

All staff who can't guarantee a safe social distance from the public now work at home... We currently have 5 staff working from home.

Before and after each shift, each department wipes down their workspace, metal door handles, phones, etc... with an alcohol-based cleaner made by our sister company.

We also have hand sanitizer at each station and ensure hands are washed every hour.

Our retail store has been closed until further notice.

All retail staff underwent a 2-week quarantine, and a few have now been moved to the HQ. It's just too unsafe to have them dealing with the public.

We have also been visited by the police (random check) and have been given the all-clear! YAY!

My personal number has been given to the Noosa, QLD police if any further ruling are put in place.

Our plan is to act like a big family who quarantine together! Happy Work Happy LIFE! Work to Home, THAT'S IT!

We obviously don't want to close as it would be detrimental to our community...

 

Social Distancing:

Please don't think we're not practising social distancing!

We had this cleared by the local police as we were also unsure on the QLD ruling...

All work stations are 1.5 to 2 meters apart, but with videos it gets a little tricky!

We have added Social distancing tape for an up coming workout video we're currently filming and are working hard each day to keep our community safe...

 

Before it hit Australia, it hit our Warehouses 1st:

Our warehouse first closed for Chinese new year on the 24th of January 2020.

All staff went away on holiday when the virus started spreading from the Hubei Province, which then affected the Guangdong province (where we're based).

All businesses where forced to close and only started opening again from the 22nd of February 2020.

All staff were restricted to their houses for the 14 days quarantine and had food and supplies delivered to their homes.

After successfully having 1 month closed, our warehouse had to apply for a rolling amount of staff to come back.

Each application let 20 staff in, and our warehouses were regularly checked for spread before more workers could return with each successful application.

The Guangdong Province was only mildly affected by COVID-19 due to the tight restrictions.

We have had doctors frequent our warehouse to ensure all staff are safe and well at all times.

All staff are to maintain the highest standard of hygiene and follow all guidelines to keep all EVERYONE safe and healthy.

We have had NO cases directly linked to any of our warehouses or staff to date.

 

To find even more information: https://bit.ly/3aOtRF1

 

Stay safe everyone!

Wash your hands and try to stay at home as much as you can!

Our Community is currently safe and healthy x

MEDIA RELEASE FRIDAY 7th, AUGUST, 2020