NOT IN LOVE? NO WORRIES!



FIND THE PERFECT FIT WITH OUR HASSLE-FREE RETURNS AND EXCHANGES!

AT EXOTICATHLETICA, WE'RE COMMITTED TO ENSURING YOU ABSOLUTELY ADORE YOUR NEW GEAR! WE UNDERSTAND THAT FINDING THE PERFECT FIT MAY TAKE A LITTLE TIME. WHETHER YOU'RE AIMING FOR A SNUGGER FEEL, A LOOSER VIBE, OR SIMPLY A DIFFERENT STYLE, WE'VE GOT YOU COVERED WITH OUR SEAMLESS RETURN AND EXCHANGE POLICY.


You can return any eligible items within 30 days of delivery, for an exchange or gift card (with a 3-year expiry) provided they meet the following criteria.


HOW IT WORKS:


FIRST EXCHANGE: FREE FOR DOMESTIC ORDERS!

Changed your mind or need a different size or colour? No worries! Your initial exchange is on us for domestic orders! Simply check the eligibility criteria below and hit the start button!

RETURNING FOR STORE CREDIT?

A handling fee of $11 applies on domestic orders. The amount will be deducted from your total Gift Card amount.

ELIGIBILITY CRITERIA:

Unused and Impeccable: Ensure the item(s) remain unused, unwashed, and in impeccable condition.
Odor-Free and Blemish-Free: Garments MUST be free from distinct odours, blemishes, signs of wear and tear, or any unwanted animal/human hair.
Intact Tags: Make sure the tags are still securely attached to the item.
Hygiene Matters: Unfortunately, undergarments and socks cannot be returned for hygiene reasons.
Final Sale: Clearance items are considered final sale and can only be returned for an exchange of the same style and colour in a different size.

PLEASE NOTE: if them items are not sent in impeccable condition we will return the item to you at your own cost.




PROCESSING TIME

Upon receiving the item(s) at our warehouse, please allow 5-10 business days for your return to be fully processed.

NEW SHOP NOW FEATURE

Shop around your favourite styles with credit from your return without leaving our Returns Portal.

INSTANT EXCHANGE

Try our NEW Instant Exchange feature, available on all domestic orders! No more worrying about your favourite item going out of stock. Simply select your replacement as you navigate through our Returns Portal, add your card details at checkout, and relax knowing you'll only be charged if the original item is not posted back to us within 14 days of submitting your return request.
PLEASE NOTE: as per our T&Cs, refunds are NOT part of our standard returns policy. Refunds are only eligible on products deemed faulty.


RECEIVED A FAULTY PRODUCT?

If you suspect that you've received a faulty product, we're here to make it right!
If you purchased the item in the last 30 days, please follow the steps below to initiate a return through our portal.

  1. Access our Returns Portal and select the "Item was damaged" reason.
  2. Upload clear photos showcasing the fault in the product. This helps us understand the issue and ensures a smoother resolution process.
  3. If you wish to receive a replacement, choose the “exchange for new size” option.
  4. If you prefer a refund, store credit or a different item, simply click on “Add to return list to see other options” and follow the steps in the portal.
  5. Your submission will go under review, and you will be notified once your return has been approved to be sent back to us. We'll notify you of the outcome within 5 business days.

*Our Returns Portal allows submissions within 30 days. If your item became faulty after this period, no worries – we're still here to assist you. Please contact our dedicated customer service team at customer-support@exoticathletica.com.au - They will guide you through the next steps to ensure we address the issue promptly.

PLEASE NOTE:

- In some cases, a photograph will be insufficient to determine if a product has a manufacturing defect and we may request that you send the garment to us for further inspection.
- We reserve the right to deny a claim of a faulty item if we request to have the item returned and you refuse to send it back for investigation.
- If your garment has been deemed faulty and confirmed by our quality control team, we will offer you an exchange, a store credit, or a refund back to the original payment method used to place the order.
- We will cover the cost of returning faulty garments to us.
- For minor faults, you will be entitled to a refund of 50% of the amount you paid for that particular item.
- If, upon further inspection, we reasonably determine that the product is not faulty, or has been damaged due to fair wear and tear, misuse, or failure to use in accordance with the care label, we will deny your return and send the product back to you.


RECEIVED THE WRONG SIZE OR PRODUCT?

If you believe you've received the wrong size or product, we're here to make it right.
Please follow these steps to initiate an exchange:

  1. Access our Returns Portal and select the "I received the wrong item" option.
  2. Submit photos of the wrong product and/or sizing tag.
  3. From the “exchange for new size” window, select your item and size so we can create a new order with the correct same item.
  4. Click on Exchange Item.
  5. Follow the steps in the portal to submit your return.
  6. Your submission will go under review, and you will be notified once your return has been approved to be sent back to us. We'll notify you of the outcome within 5 business days.

 

For more information please refer to our full Terms and Conditions.

Our friendly Customer Service Team is here to help! Feel free to contact us if you have any questions.